Privacy Policy

PURPOSE

The purpose of this policy is to explain how Andean Travel Experience (referred to hereafter as "the Agency") collects, processes, stores, and protects personal data from clients, suppliers, partners, and employees through various digital and physical channels.

GENERAL INFORMATION

The Agency specializes in providing tailor-made luxury travel experiences in Peru, including tours, accommodations, and related services. In the course of our operations, we handle personal data such as names, contact details, identification numbers, and preferences.

We are committed to compliance with applicable data protection laws, including Peru's Law No. 29733 on Personal Data Protection, its regulations, and the EU’s General Data Protection Regulation (GDPR). Our practices follow international standards for ensuring confidentiality, integrity, and availability of personal information.

USE OF PERSONAL INFORMATION

Clients and Passengers:

We use personal data to:

• Provide requested travel services and products.
• Communicate during service delivery.
• Coordinate with suppliers, hotels, and other service providers.
• Issue official documentation (e.g., invoices or receipts based on passports and Andean Migration Card information).
• Respond to inquiries and provide customer support.
• Improve and tailor travel services to client preferences.

Employees:

Personal data is used to:

• Fulfill employment contracts and legal requirements.
• Process payroll, attendance records, and other HR activities.
• Maintain workplace security through video surveillance.
• Support internal policies and compliance programs, such as Anti-Money Laundering policies.

Suppliers and Partners:

We collect and use personal data to:

• Manage payments and fulfill contractual obligations.
• Coordinate service delivery and logistics.

MARKETING

We may use personal information to send promotional offers, newsletters, or updates about the Agency's services. Clients can opt out of marketing communications by emailing info@andeantravelexperience.com or clicking "unsubscribe" in promotional emails.

We do not sell or trade personal data for third-party marketing purposes.

CUSTOMER REVIEWS

With consent, we may post customer reviews or testimonials, including names and photos, on our website or social media.

We may also repost opinions and reviews from platforms like TripAdvisor and KimKim, ensuring proper credit to the original sources.

WEBSITE COOKIES AND VISITOR DATA

To improve user experience, we collect information via cookies and log files.

Cookies:

Cookies are small text files stored on your device when you visit our website. They help us enhance site functionality and analyze user behavior. By using our website, you agree to the use of cookies unless you disable them in your browser settings.

Log Files:

We collect data such as browser type, IP address, and visit duration. This data is anonymized and used to improve our website's performance.

DATA SECURITY

We prioritize the protection of personal data:

• Sensitive information is encrypted using Secure Socket Layer (SSL) technology.
• Only authorized personnel have access to personal data.
• Servers storing personal data are in secure environments.
• Despite our efforts, no online data transmission is 100% secure. We encourage users to contact us immediately if they suspect a breach.

RIGHTS OF DATA SUBJECTS

Individuals have the right to:

• Access, correct, or delete their personal data.
• Restrict or object to the processing of their personal data.
• Withdraw consent for data processing at any time.

Requests can be sent to info@andeantravelexperience.com.

UPDATES

This privacy policy is subject to change. Updated versions will be posted on this website.

For inquiries about this policy, please contact us at info@andeantravelexperience.com or call (+51) 959 393 776 - (+51) 84 287602.